Terms
GENERAL TERMS AND CONDITIONS OF SALE
- 1 General
Managing owner Isabella Chinkman, telephone + 30 88710190, e-mail: zilli.berlin@gmail.com (hereinafter referred to as "Dibel-gentleman" or "we"), operates an online shop under the Internet address www.dibel-gentleman.de (hereinafter referred to as "website"). For all orders placed by you via the Website and for our deliveries and services, the following General Terms and Conditions of Business shall apply exclusively in the version valid at the time of the order. We do not recognise any deviating provisions of the buyer unless we have agreed to their validity in writing.
- 2 Conclusion of contract
1 The language available for the conclusion of the contract is German or English.
- The presentation of the goods on our website does not constitute an offer by www.dibel-gentleman.de to conclude a sales contract.
3 By sending us the order form provided on our website, you submit a binding offer to conclude a purchase contract with us. You make the offer by entering all necessary information during the ordering process and finally sending the order form to us by clicking the button "Buy". Before submitting the offer, you will receive an overview of the information you have provided and the opportunity to correct any input errors.
- After we have received your order, we will send you an e-mail confirming the receipt of your order and containing the details of your order (order confirmation). Please note that this order confirmation does not represent a declaration of acceptance of your contract offer, but serves only for information purposes.
- The sales contract between you and www.dibel-gentleman.de is only concluded when we accept the offer by sending the ordered goods. The sending of the goods will only take place after the full amount has been credited to our account.
- www.dibel-gentleman.de is entitled to reject an offer on your part without giving reasons, especially if there is a well-founded suspicion that the goods purchased over the Internet are to be resold commercially.
- 3 Revocation instruction
The right of revocation applies exclusively to consumers according to § 13 BGB. A consumer is any natural person who concludes a legal transaction for a purpose that can be attributed neither to his commercial nor his independent professional activity.
RIGHT OF RESCISSION
You have the right to revoke this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.
In order to exercise your right of withdrawal, you must notify us, Isabella Chinkman, managing owner of dibel-gentleman.de at 10707 Berlin, telephone + 30 88710190 e-mail: zilli.berlin@gmail.com , by means of a clear statement (e.g. a letter or e-mail sent by post) about your decision to withdraw from this contract.
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
CONSEQUENCES OF THE REVOCATION
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement.
For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us (Di'Bel, Ku‘damm 50, 10707 Berlin, Germany) without delay and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period. You shall bear the regular costs of the return shipment.
You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
- 4 return
You bear the costs of the return yourself. You can choose any parcel and forwarding service for the return. However, the goods should always be returned in an insured parcel with a tracking number.
- 5 Prices - product presentation - availability - promotion code
- The prices stated on our website www.dibel-gentleman.de apply at the time of your order.
- The goods offered at www.dibel-gentleman.de are shown on the website in the form of digital photographs of the real goods. Minor deviations between presentation and reality do not constitute a defect in the goods ordered.
- If you have ordered several products at the same time, the individual products can be delivered at different times. § 266 BGB remains unaffected. Shipping costs are only charged once.
- Promotion code
4.1 Promotion codes have different terms and are for the purchase of all items except reduced items. The specific duration of your promotion code can be found in the document, which also contains the promotion code.
4.2 The exchange or payment of promotional codes that you received from marketing campaigns from www.dibel-gentleman.de is excluded. A disbursement of other promotional codes is also excluded outside of your statutory right of return and withdrawal.
4.3 After you receive the promotion code, www.dibel-gentleman.de assumes no responsibility for lost, stolen, destroyed or illegally redeemed promotion codes.
4.4 www.dibel.-gentleman.de reserves the right to cancel or block the promotion code if there is a legitimate reason for doing so, for example if the promotion code is lost or misused. www.dibel-gentleman.de will inform you about the cancellation or blocking of the promotion code.
4.5 Information on returning items from orders with a promotion code:
If you exercise your right of withdrawal or the voluntary right of return, the reduced purchase price will be refunded. If you cancel or return an item from an order that originally contained multiple items, the value of the promotional code will be deducted proportionally from the total price of the item and you will be refunded accordingly. The promotion code expires in proportion to the value of the returned item. If you cancel or return all items, the promotion code expires and the amount originally paid will be refunded. There is no entitlement to reimbursement or replacement of a promotion code from a promotion.
- 6 Storage of the contract text
We save your order data. If you want a printout of your order, you have the option of printing out an "acknowledgment of receipt". This appears on your screen after you have sent the order to us by pressing the "Complete order" button and your credit card details have been successfully checked.
In addition, you will receive the order confirmation with all of the specified data by email.
- 7 Delivery & shipping
- Worldwide shipping is done with DHL.
- The goods are ready for dispatch on the following day of your order at the latest. Unless otherwise agreed, delivery will be made to the delivery address specified by the customer. When paying in advance, the delivery will only be made after the full purchase price has been credited to our account.
- Shipments outside the EU
3a) Shipments to Switzerland
Experience has shown that the delivery time to Switzerland is 3 to 5 working days. Please note that we bear the insurance of the goods as well as any costs for accompanying documents. Item prices include the VAT applicable in Switzerland as well as customs and handling fees, but do not include German VAT.
In the case of a return, customs and processing fees cannot be reimbursed.
3b) Shipments to Japan
Experience has shown that the delivery time to Japan is 3 to 10 working days. Please note that we bear the insurance of the goods as well as any costs for accompanying documents. Item prices include the value added tax applicable in Japan, as well as customs and handling fees, but do not include German value added tax.
In the case of a return, customs and processing fees cannot be reimbursed.
3c) Shipments to the United States
Experience has shown that the delivery time to the USA is 3 to 10 working days. Please note that we bear the insurance of the goods as well as any costs for accompanying documents. Item prices include the customs and handling fees, but do not include German VAT or US sales tax.
In the case of a return, customs and processing fees cannot be reimbursed.
3d) Shipments to the Middle East
(incl.Bahrain, Kuwait, Oman, Qatar, UAE, Saudi Arabia)
Experience has shown that the delivery time to the Middle East is 3 to 10 working days. The costs for the insurance of the goods and for all accompanying documents are borne by us. Customs and handling fees are included in the item price, but not the German VAT.
In the case of a return, customs and processing fees cannot be reimbursed.
3e) Shipments to Hong Kong
Experience has shown that the delivery time to Hong Kong is 3 to 10 working days. The costs for the insurance of the goods and for all accompanying documents are borne by us. Customs and handling fees are included in the item price, but not the German VAT.
In the case of a return, customs and processing fees cannot be reimbursed.
3f) Shipments to Australia
Experience has shown that the delivery time to Australia is 3 to 10 working days. The costs for the insurance of the goods and for all accompanying documents are borne by us. Customs and handling fees as well as the goods and service tax are included in the item price, but not the German VAT.
In the case of a return, customs and processing fees cannot be reimbursed.
3g) Shipments to Singapore
Experience has shown that the delivery time to Singapore is 3 to 10 working days. The costs for the insurance of the goods and for all accompanying documents are borne by us. Taxes and handling fees are included in the item price, but not German VAT.
In the case of a return, customs and processing fees cannot be reimbursed.
3h) Shipments to the rest of the world
Experience has shown that the delivery time to countries subject to customs duties is 3 to 10 working days. Please note that we bear the insurance of the goods as well as any costs for accompanying documents. Item prices are stated without VAT and customs fees, this also applies to German VAT. Please note that for each country all import sales taxes, customs fees and handling fees are charged separately by DHL. Questions about the amount of taxes and fees incurred in your country should be directed to our customer service via email: zilli.berlin@gmail.com. Please note that you may have to bear foreign bank charges.
Customs fees, import sales tax and handling fees from DHL will not be reimbursed in the event of a return.
- Shipping costs
The shipping costs refer to DHL standard.
|
EU |
Welt |
||
bis 5 kg |
|
29,99 EUR |
35,99 EUR |
|
bis 10 kg |
21,99 EUR |
|
47,99 EUR |
|
ZONE 1 (EU)
Belgien |
|
Bulgarien |
Malta Monaco |
Dänemark (außer Färöer, Grönland) |
Niederlande (außer außereuropäische Gebiete) |
Estland |
Österreich |
Finnland (außer Älandinseln) |
Polen |
Frankreich (außer überseeische Gebiete und Departments) |
Portugal |
Griechenland (außer Berg Athos) |
Rumänien |
Großbritannien (außer Kanalinseln) |
Schweden |
Irland |
Slowakei |
Italien (außer Livigno und Campione d'Italia) |
Slowenien |
Kroatien |
Spanien (außer Kanarische Inseln, Ceuta und Melilla) |
Lettland |
Tschechische Republik |
Litauen |
Ungarn |
Luxemburg |
Zypern (außer Nordteil) |
ZONE 2 (EUROPA OHNE EU)
Älandinseln (Finnland) |
Liechtenstein |
Andorra |
Livigno (Italien) |
Albanien |
Mazedonien |
Belarus |
Melilla (Spanien) |
Berg Athos (Griechenland) |
Moldau |
Bosnien-Herzegovina |
Montenegro |
Campione d'Italia (Italien) |
Norwegen |
Ceuta (Spanien) |
Russische Föderation |
Färöer-Inseln (Dänemark) |
San Marino |
Georgien |
Schweiz |
Gibraltar (Großbritannien) |
Serbien |
Grönland (Dänemark) |
Türkei |
Island |
Ukraine |
Kanalinseln (Großbritannien) |
Vatikanstadt |
Kanarische Inseln (Spanien) |
Zypern (Nordteil) |
Kosovo |
ZONE 3 (WELT)
Ägypten |
Libanon |
Algerien |
Libyen |
Armenien |
Marokko |
Aserbaidschan |
Palästinensische Gebiete |
Israel |
St. Pierre und Miquelon (Frankreich) |
Jordanien |
Syrien |
Kanada |
Tunesien |
Kasachstan |
Vereinigte Staaten von Amerika |
ZONE 4 (REST OF THE WORLD)
All countries and areas that are not assigned to zones 1, 2 or 3.
For partial shipments, the shipping costs are only charged once.
Shipping costs for DHL Express will be communicated to you on request.
Blitz Courier:
15.00 EUR, only possible in the Berlin city area and when paying by credit card, delivery on the same day when ordering by 5:00 p.m. CET from Monday to Saturday (except on public holidays).
- 8 Payment - Delay in Payment - Offsetting - Right of Retention
- Payment by credit card, PayPal or advance payment
You can pay for your order at dibel-gentleman.de by credit card, PayPal or prepayment.
All payments and credit notes are processed in the currency of the purchase.
- Payment by promotion code
3.1 Payment by promotion code is made by entering the promotion code in the field provided within the (order step "shopping basket"). If the order value exceeds the value of the promotion code, you must also select one of the offered payment methods with which you want to pay the remaining amount.
- Offsetting
Offsetting by the customer is excluded unless the counterclaim has been legally established, is ready for decision or is undisputed, or includes a claim for compensation due to defect remediation costs from the same contractual relationship.
- Right of retention in commercial transactions
In commercial transactions, a right of retention and a right to refuse performance on the part of the buyer are excluded, with the exception of undisputed, legally established counterclaims or claims for rectification of defects from the same contract.
- 9 Retention of title
The delivered goods remain the property of Dibel-gentleman.de until full payment.
- 10 questions about ordering or complaints
Questions about your order or complaints should be directed to our customer service:
Email: zilli.berlin@gmail.com
Telephone: +49 30 88710190
- 11 Warranty
The statutory provisions apply to claims due to defects in the delivered goods, with the exception that a claim for damages due to a defect only exists in accordance with the following § 12.
- 12 Liability
- We have unlimited liability for intent and gross negligence. In the event of a slightly negligent breach of a main performance obligation or an ancillary obligation, the violation of which jeopardizes the achievement of the purpose of the contract or the fulfillment of which enables the proper execution of the contract in the first place and the compliance of which the customer could rely on ("essential obligation"), our liability is predictable , contract-typical damage limited. We are not liable for the slightly negligent breach of contractual obligations that are not essential.
- Liability in the event of fraudulent concealment of defects or the assumption of a quality guarantee as well as liability for claims based on the Product Liability Act and for damage resulting from injury to life, limb or health remain unaffected. This does not imply a change in the burden of proof to the detriment of the customer.
- With the exception of claims from tortious acts, claims for damages by the customer, for which liability is limited according to this section, expire one year from the start of the statutory limitation period.
- As far as the liability of dibel-gentleman.de is excluded or limited, this also applies to the personal liability of employees, workers, employees, representatives and vicarious agents.
- 13 Choice of law, effectiveness
- For all legal disputes arising from or in connection with the purchase contract, German law applies exclusively, excluding the UN sales law.
- Should one or more provisions be ineffective, this does not affect the effectiveness of the remaining provisions.
Alternative dispute resolution according to Art. 14 Para. 1 ODR-VO and § 36 VSBG:
The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.
Safety measures
In accordance with Art. 32 GDPR, we take appropriate technical considerations, taking into account the state of the art, the implementation costs and the type, scope, circumstances and purposes of the processing, as well as the different probability and severity of the risk to the rights and freedoms of natural persons and organizational measures to ensure a level of protection appropriate to the risk.
The measures include, in particular, securing the confidentiality, integrity and availability of data by controlling the physical access to the data, as well as the access, input, transfer, securing availability and its separation. Furthermore, we have set up procedures that guarantee the exercise of data subject rights, deletion of data and reaction to data threats. Furthermore, we take the protection of personal data into account when developing or selecting hardware, software and processes, in accordance with the principle of data protection through technology design and data protection-friendly default settings (Art. 25 GDPR).
Cooperation with processors and third parties
If we disclose data to other people and companies (processors or third parties) as part of our processing, transmit them to them or otherwise give them access to the data, this will only be done on the basis of legal permission (e.g. if the data is transmitted to third parties, as required by payment service providers, in accordance with Art. 6 Para. 1 lit.
If we commission third parties to process data on the basis of a so-called “order processing contract”, this is done on the basis of Art. 28 GDPR.
Transfers to third countries
If we process data in a third country (i.e. outside the European Union (EU) or the European Economic Area (EEA)) or if this takes place within the scope of the use of third-party services or disclosure or transmission of data to third parties, this will only take place if it happens to fulfill our (pre) contractual obligations, based on your consent, on the basis of a legal obligation or on the basis of our legitimate interests. Subject to legal or contractual permissions, we process or have the data processed in a third country only if the special requirements of Art. 44 ff. GDPR are met. I.e. the processing takes place e.g. on the basis of special guarantees, such as the officially recognized determination of a data protection level corresponding to the EU (e.g. for the USA through the "Privacy Shield") or compliance with officially recognized special contractual obligations (so-called "standard contractual clauses").
Rights of the data subjects
You have the right to request confirmation as to whether the data in question are being processed and for information about this data and for further information and a copy of the data in accordance with Art. 15 GDPR.
You have accordingly. Art. 16 DSGVO the right to request the completion of the data concerning you or the correction of the incorrect data concerning you.
In accordance with Art. 17 GDPR, you have the right to request that the data in question be deleted immediately, or alternatively, in accordance with Art. 18 GDPR, to request that the processing of the data be restricted.
You have the right to request that the data concerning you, which you have provided to us, be received in accordance with Art. 20 GDPR and to request their transmission to other responsible parties.
You have also gem. Art. 77 GDPR the right to lodge a complaint with the responsible supervisory authority.
Right of withdrawal
You have the right to give consent in accordance with Revoke Art. 7 Para. 3 GDPR with effect for the future
Right to object
You can object to the future processing of your data in accordance with Art. 21 GDPR at any time. The objection can be made in particular against processing for direct marketing purposes.
Cookies and right to object to direct mail
"Cookies" are small files that are stored on users' computers. Different information can be stored within the cookies. A cookie is primarily used to store information about a user (or the device on which the cookie is stored) during or after their visit within an online offer. Temporary cookies, or “session cookies” or “transient cookies”, are cookies that are deleted after a user leaves an online offer and closes his browser. In such a cookie e.g. the content of a shopping cart in an online shop or a login status can be saved. Cookies are referred to as "permanent" or "persistent" and remain saved even after the browser is closed. For example, the login status will be saved if users visit it after several days. Such a cookie can also be used to store the interests of users who are used for range measurement or marketing purposes. A "third-party cookie" refers to cookies that are offered by providers other than the person responsible for operating the online offering (otherwise, if they are only their cookies, we speak of "first-party cookies").
We can use temporary and permanent cookies and clarify this in the context of our data protection declaration.
If users do not want cookies to be stored on their computer, they are asked to deactivate the corresponding option in the system settings of their browser. Stored cookies can be deleted in the system settings of the browser. The exclusion of cookies can lead to functional restrictions of this online offer.
A general objection to the use of cookies used for online marketing purposes can be found on a large number of services, especially in the case of tracking, via the US website http://www.aboutads.info/choices/ or the EU website http://www.youronlinechoices.com/ be explained. Furthermore, cookies can be saved by switching them off in the browser settings. Please note that not all functions of this online offer can then be used.
Deletion of data
The data processed by us is deleted in accordance with Art. 17 and 18 GDPR or its processing is restricted. Unless expressly stated in this data protection declaration, the data stored by us will be deleted as soon as it is no longer required for its intended purpose and there are no statutory retention requirements to prevent deletion. If the data is not deleted because it is required for other and legally permissible purposes, its processing will be restricted. I.e. The data will be blocked and not processed for other purposes. This applies e.g. for data that must be kept for commercial or tax law reasons.
According to legal requirements in Germany, storage is carried out in particular for 10 years in accordance with §§ 147 Paragraph 1 AO, 257 Paragraph 1 No. 1 and 4, Paragraph 4 HGB (books, records, management reports, accounting records, trading books, more relevant for taxation Documents, etc.) and 6 years in accordance with § 257 Para. 1 No. 2 and 3, Para.
According to legal requirements in Austria, storage is carried out in particular for 7 years in accordance with section 132 (1) BAO (accounting documents, receipts / invoices, accounts, receipts, business papers, statement of income and expenses, etc.) for 22 years in connection with land and for 10 years for documents in connection with electronically provided services, telecommunication, radio and television services, which are provided to non-entrepreneurs in EU member states and for which the Mini-One-Stop-Shop (MOSS) is used.
Business related processing
We also process
- Contract data (e.g., subject of contract, term, customer category).
- Payment data (e.g. bank details, payment history)
from our customers, prospects and business partners for the purpose of providing contractual services, service and customer care, marketing, advertising and market research.
Order processing in the online shop and customer account
We process our customers' data as part of the ordering processes in our online shop to enable them to select and order the selected products and services, as well as their payment and delivery, or execution.
The processed data include inventory data, communication data, contract data, payment data and the persons affected by the processing include our customers, interested parties and other business partners. The processing is carried out for the purpose of providing contractual services in the context of operating an online shop, billing, delivery and customer services. We use session cookies to store the contents of the shopping cart and permanent cookies to save the login status.
Processing takes place on the basis of Art. 6 Para. 1 lit. b (Execution of order processes) and c (Archiving required by law) GDPR. The information marked as required is required to justify and fulfill the contract. We only disclose the data to third parties within the scope of delivery, payment or within the scope of legal permits and obligations towards legal advisers and authorities. The data will only be processed in third countries if this is necessary for the fulfillment of the contract (e.g. at the customer's request for delivery or payment).
Users can optionally create a user account, in particular by viewing their orders. As part of the registration, the required mandatory information is communicated to the users. The user accounts are not public and cannot be indexed by search engines. If users have terminated their user account, their data will be deleted with regard to the user account, subject to their retention for commercial or tax law reasons in accordance with Art. 6 Para. 1 lit. c GDPR necessary. Information in the customer account remains until it is deleted with subsequent archiving in the event of a legal obligation. It is the responsibility of the users to back up their data if the termination is successful before the end of the contract.
As part of the registration and renewed registration and use of our online services, we save the IP address and the time of the respective user action. The storage takes place on the basis of our legitimate interests, as well as the user's protection against misuse and other unauthorized use. This data is not passed on to third parties, unless it is necessary to pursue our claims or there is a legal obligation to do so in accordance with. Art. 6 para. 1 lit. c GDPR.
The deletion takes place after expiry of statutory warranty and comparable obligations, the necessity of storing the data is checked every three years; in the case of the statutory archiving obligations, the deletion takes place after their expiry (end of commercial law (6 years) and tax law (10 years) retention).
External payment service providers
We use external payment service providers through whose platforms the users and we can make payment transactions (e.g., each with a link to the data protection declaration, Paypal (https://www.paypal.com/de/webapps/mpp/ua/privacy-full), Giropay (https://www.giropay.de/ legal / data protection terms and conditions /), Visa (https://www.visa.de/datenschutz), Mastercard (https://www.mastercard.de/de-de/datenschutz.html), American Express (https: / /www.americanexpress.com/de/content/privacy-policy-statement.html)
In the context of fulfilling contracts, we use the payment service providers on the basis of Art. 6 Para. 1 lit. b. GDPR. For the rest, we use external payment service providers based on our legitimate interests in accordance with Art. 6 para. 1 lit. f. GDPR in order to offer our users effective and secure payment options.
The data processed by the payment service providers include inventory data, such as the name and address, bank details, such as Account numbers or credit card numbers, passwords, TANs and checksums as well as the contract, sums and recipient-related information. The information is required to complete the transactions. However, the data entered is only processed and stored by the payment service providers. I.e. we do not receive any account or credit card-related information, only information with confirmation or negative information about the payment. The data may be transmitted by the payment service provider to credit reporting agencies. The purpose of this transmission is to verify identity and creditworthiness. We refer to the terms and conditions and data protection information of the payment service providers.
The terms and conditions and data protection notice apply to payment transactions.
Newsletter
With the following information we inform you about the content of our newsletter as well as the registration, dispatch and statistical evaluation procedure and your right to object. By subscribing to our newsletter, you agree to the receipt and the procedures described.
Content of the newsletter: We send newsletters, e-mails and other electronic notifications with advertising information (hereinafter "newsletter") only with the consent of the recipient or a legal permission. Insofar as the content of a newsletter is specifically described, it is decisive for the consent of the user. Our newsletters also contain information about our services and us.
Double opt-in and logging: The registration for our newsletter takes place in a so-called double opt-in procedure. I.e. After registering, you will receive an email asking you to confirm your registration. This confirmation is necessary so that no one can register with someone else's email address. The registrations for the newsletter are logged in order to be able to demonstrate the registration process in accordance with the legal requirements. This includes storing the time of registration and confirmation, as well as the IP address. Changes to your data stored with the shipping service provider are also logged.
Registration data: To register for the newsletter, it is sufficient to provide your email address. Optionally, we ask you to enter a name in the newsletter for personal address.
The newsletter is sent and the success measurement associated with it is based on the consent of the recipient in accordance with Art. 6 para. 1 lit. a, Art. 7 GDPR in conjunction with § 7 Para. 2 No. 3 UWG or, if consent is not required, on the basis of our legitimate interests in direct marketing in accordance with. Art. 6 para. 1 according to f. GDPR in conjunction Section 7 (3) UWG.
The logging of the registration process is based on our legitimate interests in accordance with Art. 6 para. 1 lit. f GDPR. Our interest is focused on the use of a user-friendly and secure newsletter system that serves both our business interests and the expectations of the users and also allows us to prove consent.
Cancellation / Revocation - You can cancel the receipt of our newsletter at any time, i.e. Revoke your consent. You will find a link to cancel the newsletter at the end of each newsletter. Based on our legitimate interests, we can save the e-mail addresses that have been removed for up to three years before we delete them in order to be able to prove a previously given consent. The processing of this data is limited to the purpose of a possible defense against claims. An individual request for deletion is possible at any time, provided that the previous consent is confirmed.
Newsletter - shipping service provider
The newsletter is sent by the shipping service provider [NAME, ADDRESS, COUNTRY]. You can view the data protection regulations of the shipping service provider here: [LINK TO THE PRIVACY POLICY]. The shipping service provider is based on our legitimate interests. Art. 6 para. 1 lit. f. GDPR and an order processing contract acc. 28 para. 3 sentence 1 GDPR.
The shipping service provider can process the recipient's data in pseudonymous form, i.e. use without assignment to a user, to optimize or improve their own services, e.g. use for technical optimization of the dispatch and presentation of the newsletter or for statistical purposes. However, the shipping service provider does not use the data of our newsletter recipients to write to them themselves or to pass the data on to third parties.
Newsletter - measuring success
The newsletters contain a so-called "web beacon", i.e. a pixel-sized file that is retrieved from our server when the newsletter is opened or, if we use a shipping service provider, from their server. As part of this retrieval, technical information, such as information about the browser and your system, as well as your IP address and time of retrieval, are initially collected.
This information is used to technically improve the services based on the technical data or the target groups and their reading behavior based on their access locations (which can be determined using the IP address) or the access times. The statistical surveys also include determining whether the newsletters are opened, when they are opened and which links are clicked. For technical reasons, this information can be assigned to the individual newsletter recipients. However, it is neither our aim nor, if used, that of the shipping service provider to observe individual users. The evaluations serve us much more to recognize the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users.
A separate revocation of the success measurement is unfortunately not possible, in this case the entire newsletter subscription must be canceled.
Hosting and emailing
The hosting services we use serve to provide the following services: infrastructure and platform services, computing capacity, storage space and database services, e-mail dispatch, security services and technical maintenance services that we use for the purpose of operating this online offer.
Here, we or our hosting provider process inventory data, contact data, content data, contract data, usage data, meta and communication data of customers, interested parties and visitors to this online offer based on our legitimate interests in the efficient and secure provision of this online offer in accordance with. Art. 6 para. 1 lit. f GDPR in conjunction Art. 28 GDPR (conclusion of an order processing contract).
Collection of access data and log files
We, or our hosting provider, based on our legitimate interests within the meaning of Art. 6 Para. 1 lit. f. GDPR data about every access to the server on which this service is located (so-called server log files). The access data include the name of the website accessed, file, date and time of access, amount of data transferred, notification of successful access, browser type and version, the user's operating system, referrer URL (the previously visited page), IP address and the requesting provider .
For security reasons (e.g. to investigate misuse or fraud), log file information is stored for a maximum of 7 days and then deleted. Data whose further storage is required for evidence purposes are excluded from deletion until the respective incident has been finally clarified.
Google Tag Manager
Google Tag Manager is a solution with which we can manage so-called website tags via an interface (and thus integrate e.g. Google Analytics and other Google marketing services in our online offer). The Tag Manager itself (which implements the tags) does not process any personal data of the users. With regard to the processing of users' personal data, reference is made to the following information about Google services. Usage guidelines: https://www.google.com/intl/de/tagmanager/use-policy.html.
Google Analytics
We use Google Analytics, a web analytics service provided by Google LLC ("Google"), based on our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our online offer within the meaning of Article 6 (1) (f) GDPR). Google uses cookies. The information generated by the cookie about the use of the online offer by the user is usually transmitted to a Google server in the USA and stored there.
Google is certified under the Privacy Shield Agreement and thereby offers a guarantee to comply with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
Google will use this information on our behalf to evaluate the use of our online offer by users, to compile reports on the activities within this online offer and to provide us with other services related to the use of this online offer and the internet. Pseudonymous user profiles of users can be created from the processed data.
We only use Google Analytics with activated IP anonymization. This means that the IP address of the user is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there.
We only use Google Analytics with activated IP anonymization. This means that the IP address of the user is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there.
The IP address transmitted by the user's browser is not merged with other Google data. Users can prevent the storage of cookies by setting their browser software accordingly; Users can also prevent Google from collecting the data generated by the cookie and relating to their use of the online offer and from processing this data by Google by downloading and installing the browser plug-in available under the following link: http: // tools .google.com / dlpage / gaoptout? hl = de.
You can find further information on the use of data by Google, setting and objection options in Google's data protection declaration (https://policies.google.com/technologies/ads) and in the settings for the display of advertisements by Google (https: // adssettings.google.com/authenticated).
The user's personal data will be deleted or anonymized after 14 months.
Google Universal Analytics
We use Google Analytics in the form of "universal analytics". "Universal Analytics" refers to a process by Google Analytics in which the user analysis is based on a pseudonymous user ID and a pseudonymous profile of the user is created with information from the use of different devices (so-called "cross-device tracking") .
Target group formation with Google Analytics
We use Google Analytics to only display the advertisements placed within advertising services by Google and its partners to those users who have shown an interest in our online offer or the specific characteristics (e.g. interests in certain topics or products based on the visited Websites determined) that we transmit to Google (so-called "remarketing" or "Google Analytics audiences"). With the help of remarketing audiences, we also want to ensure that our advertisements correspond to the potential interest of users.
Google Adsense with personalized ads
We use the services of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043 on the basis of our legitimate interests (ie interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 Para. 1 lit. GDPR) , USA, ("Google").
Google is certified under the Privacy Shield Agreement and thereby offers a guarantee to comply with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
We use the AdSense service, with the help of which advertisements are displayed on our website and we receive remuneration for their display or other use. For these purposes, usage data, such as the click on an advertisement and the user's IP address are processed, the IP address being shortened by the last two digits. Therefore, the processing of user data is pseudonymized.
We use Adsense with personalized ads. Google draws conclusions about their interests based on the websites or apps used by users and the user profiles created in this way. Advertisers use this information to align their campaigns with these interests, which is beneficial for both users and advertisers. For Google, ads are personalized when recorded or known data determine or influence the ad selection. This includes, among other things, previous search queries, activities, website visits, the use of apps, demographic and location information. Specifically, this includes: demographic targeting, interest category targeting, remarketing, and targeting customer comparison lists and audience lists uploaded to DoubleClick Bid Manager or Campaign Manager.
You can find further information on the use of data by Google, setting and objection options in Google's data protection declaration (https://policies.google.com/technologies/ads) and in the settings for the display of advertisements by Google (https: // adssettings.google.com/authenticated).
Google Adsense with non-personalized ads
We use the services of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043 on the basis of our legitimate interests (ie interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 Para. 1 lit. GDPR) , USA, ("Google").
Google is certified under the Privacy Shield Agreement and thereby offers a guarantee to comply with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
We use the AdSense service, with the help of which advertisements are displayed on our website and we receive remuneration for their display or other use. For these purposes, usage data, such as the click on an advertisement and the user's IP address are processed, the IP address being shortened by the last two digits. Therefore, the processing of user data is pseudonymized.
We use Adsense with non-personalized ads. The ads are not displayed based on user profiles. Non-personalized ads are not based on previous user behavior. When targeting, contextual information is used, including a rough (e.g. at the location level) geographic targeting based on the current location, the content on the current website or the app as well as current search terms. Google prevents any personalized targeting, including demographic targeting and targeting based on user lists.
You can find further information on the use of data by Google, setting and objection options in Google's data protection declaration (https://policies.google.com/technologies/ads) and in the settings for the display of advertisements by Google (https: // adssettings.google.com/authenticated).
Google AdWords and conversion measurement
We use the services of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043 on the basis of our legitimate interests (ie interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 Para. 1 lit. GDPR) , USA, ("Google").
Google is certified under the Privacy Shield Agreement and thereby offers a guarantee to comply with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
We use the online marketing process Google "AdWords" to place ads in the Google advertising network (e.g., in search results, in videos, on websites, etc.) so that they are displayed to users who have a presumed interest in the ads. This allows us to display ads for and within our online offer in a more targeted manner in order to only present users with ads that potentially correspond to their interests. If a user e.g. Displaying advertisements for products in which he was interested in other online offers is referred to as "remarketing". For these purposes, when you visit our and other websites on which the Google advertising network is active, Google directly executes a code from Google and so-called (re) marketing tags (invisible graphics or code, also as " Web Beacons ") integrated into the website. With their help, an individual cookie, i.e. a small file is saved (comparable technologies can be used instead of cookies). This file notes which websites the user has visited, what content he is interested in and which offers the user has clicked on, as well as technical information on the browser and operating system, referring websites, time of visit and other information on the use of the online offer.
We also receive an individual "conversion cookie". The information obtained with the help of cookies is used by Google to create conversion statistics for us. However, we only find out the anonymous total number of users who clicked on our ad and were redirected to a page with a conversion tracking tag. However, we do not receive any information that can be used to personally identify users.
The data of the users are processed pseudonymously within the Google advertising network. I.e. Google stores and processes e.g. not the user's name or email address, but processes the relevant cookie-related data within pseudonymous user profiles. I.e. From Google's perspective, the ads are not managed and displayed for a specifically identified person, but for the cookie holder, regardless of who this cookie holder is. This does not apply if a user has expressly allowed Google to process the data without this pseudonymization. The information collected about the users is transmitted to Google and stored on Google's servers in the USA.
You can find further information on the use of data by Google, setting and objection options in Google's data protection declaration (https://policies.google.com/technologies/ads) and in the settings for the display of advertisements by Google (https: // adssettings.google.com/authenticated).
Google DoubleClick
We use the services of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043 on the basis of our legitimate interests (ie interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 Para. 1 lit. GDPR) , USA, ("Google").
Google is certified under the Privacy Shield Agreement and thereby offers a guarantee to comply with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
We use the online marketing process Google "Doubleclick" to place advertisements in the Google advertising network (e.g., in search results, in videos, on websites, etc.). Double Click is characterized by the fact that ads are displayed in real time based on the presumed interests of the users. This allows us to display ads for and within our online offer in a more targeted manner in order to only present users with ads that potentially correspond to their interests. If a user e.g. Displaying advertisements for products in which he was interested in other online offers is referred to as "remarketing". For these purposes, when you visit our and other websites on which the Google advertising network is active, Google directly executes a code from Google and so-called (re) marketing tags (invisible graphics or code, also as " Web Beacons ") integrated into the website. With their help, an individual cookie, i.e. a small file is saved (comparable technologies can be used instead of cookies). This file notes which websites the user has visited, what content he is interested in and which offers the user has clicked on, as well as technical information on the browser and operating system, referring websites, time of visit and other information on the use of the online offer.
The IP address of the users is also recorded, whereby this is shortened within member states of the European Union or in other contracting states of the Agreement on the European Economic Area and is only transmitted in exceptional cases to a Google server in the USA and shortened there. Google may also combine the above information with such information from other sources. If the user then visits other websites, he can be shown advertisements tailored to him based on his presumed interests based on his user profile.
The data of the users are processed pseudonymously within the Google advertising network. I.e. Google stores and processes e.g. not the user's name or email address, but processes the relevant cookie-related data within pseudonymous user profiles. I.e. From Google's perspective, the ads are not managed and displayed for a specifically identified person, but for the cookie holder, regardless of who this cookie holder is. This does not apply if a user has expressly allowed Google to process the data without this pseudonymization. The information collected by Google Marketing Services about users is transmitted to Google and stored on Google's servers in the United States.
You can find further information on the use of data by Google, setting and objection options in Google's data protection declaration (https://policies.google.com/technologies/ads) and in the settings for the display of advertisements by Google (https: // adssettings.google.com/authenticated).
Jetpack (WordPress Stats)
Based on our legitimate interests (ie interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 Para. 1 lit. Tool for statistical evaluation of visitor accesses and from Automattic Inc., 60 29th Street # 343, San Francisco, CA 94110, USA. Jetpack uses so-called "cookies", text files that are stored on your computer and that enable an analysis of your use of the website.
The information generated by the cookie about your use of this online offer is stored on a server in the USA. User profiles of the users can be created from the processed data, whereby these are only used for analysis and not for advertising purposes. For more information, see Automattic's privacy policy: https://automattic.com/privacy/ and information about Jetpack cookies: https://jetpack.com/support/cookies/.
Facebook pixels, custom audiences and Facebook conversion
Due to our legitimate interests in analysis, optimization and economic operation of our online offer and for these purposes, our online offer includes the so-called "Facebook pixel" of the social network Facebook, which is provided by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025 , USA, or if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland is operated ("Facebook").
Facebook is certified under the Privacy Shield Agreement and thus offers a guarantee to comply with European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).
With the help of the Facebook pixel, Facebook is able, on the one hand, to determine the visitors of our online offer as a target group for the display of advertisements (so-called "Facebook ads"). Accordingly, we use the Facebook pixel to only display the Facebook ads we have placed to those Facebook users who have also shown an interest in our online offer or who have certain characteristics (e.g. interests in certain topics or products that are based on the visited Websites determined) that we transmit to Facebook (so-called "custom audiences"). With the help of the Facebook pixel, we would also like to ensure that our Facebook ads correspond to the potential interest of the users and do not have a nuisance. With the help of the Facebook pixel, we can also understand the effectiveness of Facebook advertisements for statistical and market research purposes by seeing whether users were forwarded to our website after clicking on a Facebook advertisement (so-called "conversion").
Facebook processes the data in accordance with Facebook's data usage guidelines. Accordingly, general information on the display of Facebook ads in the data usage guidelines of Facebook: https://www.facebook.com/policy. Special information and details about the Facebook pixel and how it works can be found in the help section of Facebook: https://www.facebook.com/business/help/651294705016616.
You can object to the recording by the Facebook pixel and the use of your data to display Facebook ads. To set which types of advertisements are displayed to you on Facebook, you can call up the page set up by Facebook and follow the instructions on the settings for usage-based advertising there: https://www.facebook.com/settings?tab=ads. The settings are platform independent, i.e. they are adopted for all devices, such as desktop computers or mobile devices.
You can also use cookies for range measurement and advertising purposes on the deactivation page of the network advertising initiative (http://optout.networkadvertising.org/) and also on the US website (http://www.aboutads.info/ choices) or the European website (http://www.youronlinechoices.com/uk/your-ad-choices/).
Visual Website Optimizer
Within our online offer, based on our legitimate interests (ie interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 Para. 1 lit. , 404, Gopal Heights, Netaji Subhash Place, Pitam Pura, Delhi 110034, India).
Visual Website Optimizer allows "A / B testing", "click tracking" and "heat maps" to understand how various changes to a website affect (e.g. changes to the input fields, design, etc.). A / B tests serve to improve the user-friendliness and performance of online offers. Here, e.g. Different versions of a website or its elements, such as input forms, are shown, on which the placement of the content or labels of the navigation elements can differ. Then, based on the behavior of the user, e.g. longer stays on the website or more frequent interaction with the elements, it is determined which of these websites or elements correspond more to the needs of the users. “Click tracking” allows the movements of the users to be surveyed within an entire online offer. Since the results of these tests are more accurate if the interaction of the users can be followed over a certain period of time (e.g. can see whether a user would like to come back), cookies are usually stored on the users' computers for these test purposes. "Heatmaps" are mouse movements of the users, which are combined into an overall picture, with the help of which e.g. it can be recognized which website elements are preferred and which website elements users prefer less.
Cookies are only stored on users' devices for these test purposes. Only pseudonymous user data is processed. For further information we refer to the data protection declaration of Visual Website Optimizer: https://vwo.com/privacy-policy/.
If you do not want the Visual Website Optimizer to record your usage behavior, you can object to the data collection using this link: https: // [PLEASE-USE YOUR DOMAIN] /? Vwo_opt_out = 1.
Crazy Egg
Based on our legitimate interests (ie our interest in the analysis, optimization and operation of our websites within the meaning of Art. 6 (1) f. Of the GDPR), we use the Crazy Egg analysis technology from Crazy Egg, Inc. 16220 Ridgeview Lane, La Mirada, CA, 90638 United States.
As part of so-called "A / B testing", "click tracking" and "heat maps", Crazy Egg allows you to understand how various changes to a website affect (e.g. changes to the input fields, design, etc.). A / B tests serve to improve the user-friendliness and performance of online offers. Here, e.g. Different versions of a website or its elements, such as input forms, are shown, on which the placement of the content or labels of the navigation elements can differ. Then, based on the behavior of the user, e.g. longer stays on the website or more frequent interaction with the elements, it is determined which of these websites or elements correspond more to the needs of the users. “Click tracking” allows the movements of the users to be surveyed within an entire online offer. Since the results of these tests are more accurate if the interaction of the users can be followed over a certain period of time (e.g. can see whether a user would like to come back), cookies are usually stored on the users' computers for these test purposes. "Heatmaps" are mouse movements of the users, which are combined into an overall picture, with the help of which e.g. it can be recognized which website elements are preferred and which website elements users prefer less.
Furthermore, technical data such as the selected language, system, screen resolution and browser type are recorded. For technical reasons, this information is stored in a so-called session cookie. This means that this cookie is deleted after leaving the website and is not used to track users across multiple websites or to identify returning visitors.
The information collected does not contain passwords, the IP address is anonymized and the information is not passed on to third parties.
The information is used only to improve the usability of our services. For more information, see Crazy Egg's privacy policy: https://www.crazyegg.com/privacy. Users can object to the analysis of Crazy Egg in their browser: https://www.crazyegg.com/opt-out.
Created with Datenschutz-Generator.de by RA Dr. Thomas Schwenke